1. Why should I register?
  2. Is my information safe?
  3. What is 3D security and who do I call with credit card processing issues?
  4. I cannot remember my username and or password
  5. Why can I not book seats for more than one show in one single order?
  6. I do not have a printer to print out the tickets.

Why should I register?

Registration is compulsory on the Eduplex Events booking website. You will not be able to make payments unless you are registered.

Registration increases user security on the Eduplex Events booking website.

Registration enables Eduplex Events to customise our correspondence to you, keeping you informed on existing events or new Eduplex Events that interest you.

Your ticket be QR scanned or compared to reservation list to determine the validity of your ticket. Your information is displayed on your tickets.



Is it safe?

Consumers have grown to associate the 'golden padlock', that appears within their browser display, as an indication of trust in the web site.

SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. Eduplex uses a 1024 bit security SSL Certificate provided by Thawte.

Eduplex also implemented 3 D Secure when you process your payment to create a secure environment for online customers to instill the same trust and confidence that exists in a face to face shopping environment. 



What is 3D security and who do I call with credit card processing issues?

3 D Secure is a service facilitated by VISA and Mastercard that allows you to transact online securely when you use your credit card.

Verified by VISA, also called Mastercard Secure Code, introduces password PIN protection during your online purchase to authenticate you as the customer.

Contact numbers for 3 D Secure

Because 3D Secure and Verified by Visa takes place in your bank’s environment, you need to contact your bank on one of the following numbers:

Nedbank : 011 710 4710

First National Bank : 011 369 2999

Standard Bank : 0861 201 311

ABSA : 012 317 3344

 

I cannot remember my username and or password?


We have an easy to use password recovery tool. Simply click on the forgot password button and follow the process in resetting your username and password.

 

Why can I not book seats for more than one show in one single order?

Most events are linked with a floor plan with and seat selection making it hard to compile all the data within one order. Most online events booking solutions run per event order or booking.




I do not have a printer to print out the tickets that was emailed to me.

You can display your tickets on your mobile device at the event or ask Eduplex to print your tickets at reception.

Back to Eduplex Events